Turning failures always seemed an embarrassing thing, in the consulting work the past few years, I rarely hear the consultant or consulting practitioners about the failure of their own experience, particularly in customer-facing, when the moment Even if all the success stories that dZi not excessive, one purpose, once you have chosen to provide his consulting services, how much you will get the number of high-return, do not choose to consult how good you will miss an opportunity to improve. The problem is that you and your clients really well prepared for change.
Change is not an easy thing to do, to seek changes in the number of enterprises can not be 100 percent successful. Is not that these management methods and tools is a problem, but even the best corporate management theory must also be supported to improve the culture. Lean production we see from Toyota's success in 2004, Toyota's car sales only 560,000 less than the second highest general, and its annual net profit but other than the U.S. "Big Three auto plants," the total profit is also to more than 11.3 billion U.S. dollars, profit margin is as high as 6.7%, while GM is only 1.9%. In China, there are already many companies are learning the Toyota production methods, but those who have achieved is something rare, and why? Not a long-term business philosophy and cultural support to improve the type! Toyota Production System (TPS: Toyota Production System) only Toyota to make cars really brings to the continued success of Toyota is that its business management model, which Toyota model (The Toyota Way), which, together with the Toyota Production System is known as Toyota DNA's double helix. Implementation of a law from the Six Sigma we saw GE, Motorola's success that numerous companies are implementing Six Sigma failure proved compared to other methods in terms of innovation, Six Sigma organizational change more difficult, more senior leaders need to consistently as stubborn insistence, because success often lies in adhering to the final step.
Lean Six Sigma, or choose options, is not important, even if the selection criteria, such as the effectiveness of the implementation of ISO9000, also get significant improvements, unfortunately, nearly 90% of the enterprises, the implementation of the ISO9000 standard both inside and outside two Paper, is to obtain a certificate as some consulting firms for their own interests, will help you prepare documents, almost copying apply, some certified company for its own market share, knowing that does not meet certification requirements, they start give you the certificate, and then very kindly remind you that the future must be changed, rather point the meaning of precedent. It is self-deception! Everything is objective, while the method is for the purpose and objectives of the service. What kind of leadership to define the goal of efforts to determine the direction of subordinate staff. I consulted a business leader surprise choice to implement lean manufacturing to marketing propaganda purposes, to do several training, 鎷嶅嚑寮犵収鐗? preparing some information, websites to advertise something on it, rather than inputs more energy and resources were.
Recently exposed to a certain famous domestic universities specializing in training corporate managers teacher, he told me that Six Sigma has become obsolete. This really surprised me, does the management theory industry is constantly advancing with the times created some fashionable terms and concepts it? Management guru Peter? Drucker once said on: the operator as the same 15-year-old girl on the popular particularly sensitive, meaning that if we find another management company's innovative new techniques, but also want to apply in their own company . But business is not a popular pursuit, not engage in sports, warfare is the leading business management major factor of instability, "single-minded one direction," from Samsung in 2004 a company of action proposed by this phrase can be seen its pragmatic style. In today's competitive environment, single-minded effort is still unable to guarantee success, not to mention almost half-hearted?
The following describes the failure of the two companies to implement Six Sigma case, I believe, in many cases, we learned something from the failure to learn from success than we have much more.
CASE1: a large state-owned group company, in 2001 decided to import a Six Sigma company-wide approach, selected training institutions in Shanghai Six Sigma Black Belt training, there were 30 prospective Heidai participated in the training, but the subject of a bad situation, In addition to a handful of subjects received some results, carried out almost no other topic. Relying on the quality department, the company set up a forward group, but the quality of sector leadership, including (the then Six Sigma advocates-Champion) and promote the panel members did not accept the Six Sigma system, leadership training, after the training itself is not subject Zhidao ability and Master Black Belt did not invite outside (MBB) to issue guidance. Black Belt training prospective study finished in the original returned to their jobs, stay away from issues. Nearly two years of Six Sigma implementation process, Champion many times change, although this is not necessarily the main reason leading to stagnation in the implementation of Six Sigma, but the senior leadership of the deviation of understanding of Six Sigma is the leading propulsion less important factors. Black Belt saw several important heroes useless, have left to Shanghai to develop, this time of the Six Sigma implementation to end in failure, recently, Gai company has chosen to implement lean production, whether Chenggongguanjian lies the Jue Xin Ling Dao .
CASE2: a large private group, under the influence of the company's general manager, has advocated the establishment of a learning organization, often the backbone of selected outstanding cadres and staff go out to learn, within the company are organized all kinds of management knowledge and applied technology training courses, and even some management courses taught by the veterans themselves. In 2002, the company selected the quality of two cadres of the Ministry went to Shanghai to participate in Six Sigma Black Belt training, came back plans to implement Six Sigma company-wide. In 2003, invited a consulting company to implement Six Sigma Black Belt training. After consulting firm involved, first of all to help companies from dozens of candidates selected the 10 Black Belt trained, in a period of 4 months of training (1 week per month), 10 prospective black belt with 10 subjects, edge to edge training issues, the first day of each training subject are to arrange a guide, training the end, the majority of subjects achieved good results. However, very unfortunately, senior leaders of the implementation of Six Sigma as the Hai Shi was 涓?minority development potential Zhiyuantigong Le Yi Ci ability to enhance the learning and personal opportunities, and did not get it as a Jingyingzhanlue discord not set up an effective organization to promote the Six Sigma activities, almost without any incentive to return to the original posts of prospective Black Belts do not have the time issue (the key is not dynamic), after a year, half left the company Black Belt, Six Sigma in The company has since disappeared.
As the two cases, not because of the loss of manpower caused by Six Sigma Six Sigma implementation failure, it is because of the failure in implementing the human loss caused by Six Sigma. From the operational level of its failure, the following general points:
1) training and out of touch the subject of
Six Sigma training is an application for skills training for adults, rather than universal knowledge training. Therefore, the training and selection of import prior to first identify prospective Six Sigma Black Belt issues, participants in the training is done with the learning task, in a period of 4 months of training each week, have the instructor (or outside consultants requested the Master Black Belt or MBB) in each study subject before the new content guide, learn the end of the same time, areas have basically been completed. Student access to Black Belt (BB) Education is a prerequisite for qualification training, examination and certification by the first pieces of topics.
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